Frequently Asked Questions…

There are many reasons for choosing a Raw Diet, here are just a few of the potential health benefits: A reduction of general allergy symptoms. Cleaner teeth and fresher breath. Better weight control through improved digestion. Improved skin and coat due to a diet containing natural oils. Smaller and fewer stools generated by a more natural gut absorption which in turn creates a more fortified immune system. Superior liver function due to digestion of natural vitamin K. Improved pancreatic and bowel health, generating an all-round increase in energy and stamina levels, allowing greater mobility especially in older animals, thereby necessitating less trips to the vets and in so doing saving money all with a happier dog.

Switching your pet to a raw diet is very straight forward. We advise all our new starters to miss a meal of their current food and to start the raw the following day. Starting with such proteins as chicken and tripe or turkey you can add a new protein every 5-7 days. It is always best to take things slowly and not to put too much variety into your pet to start. The diet should consist of red meat, white meat , fish, bones and offal which should be balanced over a two week period. As long as you are feeding a wide varied diet your pet will be getting all they need. We DO NOT recommend mixing raw with dry kibble as this can cause digestive issues due to the different digestive rates between raw and dry food. If your dog is initially unsure of the new raw food, DON'T WORRY and don't let them see you are worried. Give them 10 minutes to eat the meal and if they don't, remove, cover, refrigerate and then re-offer it to them again around 4 hours later. This can be repeated several times a day.

As a general rule of thumb you would feed an adult dog 2.5% of it's adult bodyweight. For example an adult dog weighing 30 kilos (66lbs) would be fed 0.75 kilos or 1lb 6.5oz daily. If he is overweight or underweight you would adjust the percentage fed to compensate for this. Puppies between 7 and 10 weeks you should be between 8.5% and 10% The older the puppy gets the more the food is decreased as his bodyweight will increase

Raw bones are a great source of calcium for dogs, while also providing a natural way to help clean teeth and scrape away plaque.

Soft bones are safe for digestion and are easily chewable. Hard bones, however, should only be used as recreational or play bones and should not be consumed, as they are much denser. Examples of hard bones include large weight-bearing bones, such as beef leg bones. Examples of soft bones include wings and ribs.

The canine species has been eating bones for thousands of years. If bones were inherently dangerous, dogs would not have survived and thrived as a species.

We offer both whole bones for DIY feeders and bones that are minced within our products. As a general guideline, around 10% bone content is suitable for the average dog. However, every dog is different, and digestion rates can vary depending on factors such as age, activity level, and eating habits. We always recommend a tailored diet, just as we would for humans, as no feeding plan should be a one-size-fits-all approach.

Our Standard and Bulk ranges are minced through a coarse blade, creating a chunkier mince with more substance. This means that pieces of bone may be visible. If you are not comfortable feeding these larger pieces, you can simply remove them or switch to one of our finer mince options.

Our finer mince ranges, while still not a paste, include Hilton Farm, the Dinner Range, and Meaty Bites, giving you plenty of choice. We generally find that a finer mince is more suitable for puppies, small breeds, and brachycephalic, or flat-faced, breeds.

When bones are minced, they do not retain the smooth, rounded edges they would have naturally. However, it is important to remember that when dogs chew bones as part of their natural carnivorous diet, the same process occurs. Dogs’ digestive systems are exceptionally well adapted to digest raw bone and are far stronger than our own.

Chewing is an important part of feeding bones. If you are concerned about your dog swallowing a bone whole, we recommend offering a larger bone, such as a raw meaty lamb bone, rather than smaller options like chicken necks.

During digestion, meat will pass through more quickly than bone, as it is easier to digest, whereas bone will take slightly longer. As with any bone feeding, dogs should always be supervised. Diets should also be balanced appropriately by adding extra meat and offal where required.

As well as their many nutritional benefits, raw bones provide excellent enrichment for dogs, and they absolutely love them!

The minimum order for delivery is £30.00

No we do not accept cash on delivery.

We are unable to deliver at specific times, but once we have organised the routes 30 vans & 5 wagons the system will send you an email at approximately 6pm day before the delivery with a 2 hour time slot. Once the driver sets off to your address you will receive another email with the drivers ETA. Once the driver has delivered the products you'll receive a 3rd email to say the delivery has been made.

Orders below £30.00 there is a £9.99 delivery charge

Orders between £30 - £50.00 there is a £4.50 delivery charge

Orders over £50.00 are FREE

Anything can be delivered on our vans, frozen, dry goods or a combination of the two. No Raw Beef Knuckle Bones, Big Bag of Bones or Chicken Carcass Bulk Pack will be sent via courier.

Yes. All our vans are refrigerated and have regular checks.

We need a full working day to process your order. For example if your delivery date was Friday we would need your order in by 12pm Wednesday. Orders to be delivered on a Monday need to be in by 12pm Thursday. We cannot guarantee delivery if your order is placed after the deadline. PLEASE NOTE SATURDAY AND SUNDAY ARE NOT WORKING DAYS.

Scotland Postcodes: FK, KY, G, ML, DG, EH, TD, DD, PH, PA

England Postcodes: NE, DH, SR, DL, TS, CA, LA, YO, HG, BD, FY, PR, BB, LS, HU, WF, HX, OL, BL, M, WA, WN, L, CH, SK, S, DE, NG, LN, DN, HD, LE, CW, HD, LL

For more information please contact the Northern office 01388 720 411

Southern England: BH, BN, BS, CF, PL, TN, GL, TR, HR, GU, AL, NP, HA, N, NW, SL, UB, WD, MK, NN, OX, HP, PO, RG, SP, LD, TF, SY, EX, TA, BA, DT, TA, TQ, CR, KT, SM, SW, TW, W, SO, SA, SM, CV, LE, RH, DY, WR, WS, WV, B, ST

For more information please contact the Southern office 01934 627 576

East England: CM, SS, CO, BR, SE, CT, ME, DA, CB, SG, EN, IG, E, RM, PE, IP, NR

For more information please contact the East office 01502 517 110

We will always leave the order. We provide delivery dates and times so you know when we are delivering so provided the order has been paid for in full we can leave your items in a safe place. If you require your order to be left please advise us as soon as possible of the location. You can also pop a note in the "message box" on your order. NO orders will be left if not paid for in full

Please contact us within 24 hours of delivery quoting your order/invoice number and we will deal with your issue.

No, because we deliver all our products on our own freezer vans, the product stays frozen until it's delivered. Therefore we have no requirement for expensive packaging and we can help the planet a little bit too!

Frozen Items

Up to 60kg = £9.99

61kg - 99kg = £14.99

Before 12 noon up to 26kg = £12.99

Dry Goods Only (No frozen items)

Under £50.00 = £4.99

Over £50.00 = FREE

Royal Mail

Up to 2kg = £2.99

2nd class 2 - 3 day delivery

Please note: The maximum size for this service is 16cm x 45cm x 35cm NO frozen products will be sent using this service

Orders placed before 12 noon will be despatched the same day

After 12 noon orders will be despatched the following day

NO frozen orders are despatched Fridays, Saturdays or Sundays

If you are a 2 day delivery your order will be despatched Monday if placed after 12 noon Thursday.

We ship to most mainland UK addresses.

If you live in one of the extra postage postcodes (see below) there will be a surcharge for delivery:

AB31 - AB38 / AB40 - AB56 / BT / HS / IV / IM / KA27 - KA28 / KW1 - KW17 / RS / PA 21 - 38 / PA41 - PA49 / PA60 - PH78 / PH 4 - 41 / PH42 - PH44 / PH49 - PH 50 / ZE

ALSO: ISLE OF MAN, CHANNEL ISLANDS, NORTHERN IRELAND, REPUBLIC OF IRELAND

The above postcodes are mainly Scotland and the Highlands.

If you live in one of these areas please contact us for a delivery cost.

These areas will also be a 2 day delivery.

All our products are sent in polystyrene boxes to keep them frozen. Courier vehicles are NOT refrigerated.

If you are out the day of your delivery we have signed a waiver stating your order can be left in a safe place. If you require your order to be left somewhere specific please include details on your order form in the message box. Our courier will attempt 2 deliveries, if you are still unavailable the order will either be taken to a delivery point or returned to ourselves. Please make sure your phone number and email are correct on your order as the courier or ourselves may need to contact you.

All our standard postcode deliveries are sent on a next day service, to be delivered between 7.00am and 7.00pm. If for some reason your order is not delivered it is usually the next day. Our goods are packed in polystyrene to stay frozen. Your order should be absolutely fine for this extra time. If you need any information about the delivery of your order please contact us.

If there is anything wrong with your order when it arrives then please notify us as soon as possible quoting your order number. Please check the amount of boxes you are signing for and only sign for the boxes you have received. Please photograph the problem or damage if possible and email us.

We would not recommend frozen products are sent overseas. For dry food please contact us for a quote.